IVR Reporting & Real Time Dashboard

Real Time IVR Reporting and IVR Dashboards are often the final piece of  end-to-end call reporting and monitoring.  Speech-Soft  leverages its experience in Speech, Cisco Contact Center and Omni-Channel architectures to develop innovative Reporting Tools and Frameworks which extend and complement our vendor partner offers.    Our turnkey approach provides an appealing quick time-to-market and low cost of operation.

Advanced Real Time IVR Reporting Framework for CVP

Tired of guessing how your IVR is working?   Do you need the final piece of complete end-to-end call reporting?   Would you like a real time and history-based indication of what your customers are requesting and how effective each IVR module is performing?    Our CVP node/task level reporting framework and data schema are the answer.    This solution is proven in high volume environments and can serve as a data feed to the Speech-Soft Ingeni-Soft Dashboard.

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