Speech-Soft Careers

We are professionals who love what we do (most days). We collaborate to apply the most effective and newest technologies to our customers business problems and customer care concerns. Join us on the leading edge.

Succeed with Speech-Soft

Speech-Soft prides itself on technical excellence, resilience, professionalism and our ongoing commitment to our employees. Speech-Soft accepts challenges that come our way, and together our teams reach new technical and professional heights.

Speech-Soft encourages professionals, engineers, and technical personnel to become part of our team. Become a Speech-Soft leader and challenge yourself every day.  Come share our success.

Candidates who wish to apply should send their resumes to careers@speech-soft.com. Please put the job title in the subject line.

Current Job Listings
Cisco Contact Center Application Consultant

Proficient in design, development, engineering and deployment of CISCO CVP IVR (VXML application using Call studio) Finesse and CTIOS agent desktop applications. Understanding of backend integration methods and processes. Proficient at making recommendations and turning business requirements into executable solutions through the use of best practices.

Position requires a BS degree or equivalent combination of education and a minimum 3 years of relevant work experience. Salary is competitive and commensurate with experience and ability. Additional requirements include: ability to troubleshoot software issues; excellent oral and written communication skills; willing to travel up to 100%; working knowledge of Cisco Contact Center technologies, Java and Databases; strong planning and organizational skills.

Web Application Developer/Consultant

Candidate will be skilled in developing interactive cloud / virtualized dashboards and applications.  Experience with Python, Perl, Ruby, PHP, XML, Java, JavaScript and Object-oriented design required.  Ideal candidates will also have experience with web server administration and configuration of Tomcat, Apache, Django, Ruby on Rails, JBoss and PHP.  A successful candidate should also have experience with database administration (MySQL, MS SQL, Oracle, Mongodb, etc).  Experience with Contact Center environments is strongly desired.  Experience coding for Cisco technologies (Finesse, CTI, CTIOS, etc) is a plus.   

The ideal candidate should have a BS degree or equivalent experience and education, with a minimum of 2 years of relevant work experience. Salary is competitive and commiserate with experience and ability.  Additionally the candidate should possess strong troubleshooting skills, excellent oral and written communication skills; willing to travel up to 100% and have strong planning and organizational skills. 

 

Senior IVR/Speech Application Engineer

Analyze requirements and design solutions for approved projects and change requests of moderate to high complexity. Ability to design complex VUI documents and highly technical Microsoft Visio Call flows for IVR applications. Ability to troubleshoot software issues. Working knowledge of Cisco Contact Center technologies, Java and Databases. Understanding of Concepts of CTI, UCCE, UCCX and UCM. Experience in developing complex IVR/VRU Call flows. Strong planning and organizational skills to meet critical timelines. Position requires an in depth understanding of IVR/VXML technology, JAVA, J2EE; the architecture of Cisco Call Center technologies; an understanding of SDLC process and implementation; experience in design, development, testing and implementation of self-service DTMF, directed dialog and NLU Speech applications; various IDE’s like Cisco Studio, Interaction Composer, CVP Call Studio and GVP Studio; and of Speech Recognition parameters like ASR, TTS and thorough understanding of IVR Speech Tuning.

The successful candidate will have a Bachelors degree in Computer Information Systems, Information Technology or related field (or the equivalent) and five(5) years of experience in the engineering/development field, more specifically with Cisco Call Center Technologies. Experience may have been gained concurrently.

 

 

R&D Developer

We’re looking for a code slinger who wants to help us explore new APIs being released in our industry. Are you a person who sees disparate use cases and formulates them into a cohesive story? Are you then able to glue them together in a proof of concept? If so, we are looking for you, someone who has more questions than answers, but knows how to find the answers.

Join the Speech-Soft Team and work alongside other talented, driven individuals to help build the next generation of customer interaction applications. Speech-Soft creates hybrid cloud and premise leading edge applications to empower and enable companies to drive customer experiences. Our development team works hand in hand with our consulting and engineering teams to ensure we are building real-world applications that exceed the customer’s requirements.  Our goal is to find someone that thrives on challenges, is self-motivated to look for solutions and that can lead from the front working with other development team members.   Requirements include:

  • Bachelor’s degree in Computer Science or ample real-world experience
  • Scripting Language (Python, Perl, JavaScript, PHP, Ruby)
  • Cloud and virtualization based technologies
  • Git version control
  • Server Administration  (JBoss, Apache httpd,Tomcat)
  • Database Administration (MySQL, Oracle, PostGres, Mongodb)Configuring (PHP mysql, mongodb, Ruby on Rails, Django, tomcat…)
  • Team player with excellent written and spoken English communication skills
  • Building required automation and deployment tools.
  • Support systems serving that have a web presence and maintain uptime.
  • Identifying requirements and implementing tools that aid in faster deployment and better administration.
  • Working with architects and developers to create supportable designs and debug problems.
  • Ability to debug applications based on core dumps or exception stack traces.
  • Knowledge of cloud monitoring tools and integrate them with application stack.
  • Creating knowledge articles/documentation to targeted at internal teams and customers.
  • Learning on the job and explore new technologies with little supervision
Tropo Application Developer

Web Application developer with experience integrating with the TROPO cloud platform.    Experience with Cisco based CVP, Spark, UCCE and ECE platforms.     Experience with eGain a plus.  Ability to lead and generate requirements, design, test and deployment documentation.

Basic Qualifications:

  • Bachelor’s degree in Computer Science or ample real-world experience
  • Scripting Language (Python, Perl, JavaScript, PHP, Ruby)
  • Cloud and virtualization based technologies
  • Git version control
  • Server Administration  (JBoss, Apache httpd,Tomcat)
  • Database Administration (MySQL, Oracle, PostGres, Mongodb)Configuring (PHP mysql, mongodb, Ruby on Rails, Django, tomcat & many more)
  • Team player with excellent written and spoken English communication skills
  • Building required automation and deployment tools.
  • Support systems serving that have a web presence and maintain uptime.
  • Identifying requirements and implementing tools that aid in faster deployment and better administration.
  • Working with architects and developers to create supportable designs and debug problems.
  • Ability to debug applications based on core dumps or exception stack traces.
  • Knowledge of cloud monitoring tools and integrate them with application stack.
  • Creating knowledge articles and documentation to help internal teams and customers understand and leverage the systems capabilities.
  • Learning on the job and explore new technologies with little supervision
Voice User Interface Designer

Five plus years experience in VUI design.   Experience with NLU and directed dialog speech application projects.  Experience with NLU tagging analysis as part of an NLU tuning.  Experience with VUI evaluation as part of a tuning effort.  Experience across broad vertical markets such as  health care, utilities, banking, financial services and transportation/logistics.  Experience with multi-language design.   BA degree or equivalent experience.   Good documentation and customer communications skills.  Ability to lead a design and requirements session with Fortune 1000 business and IT clients.