Hosting Services:
Speech-Soft Solutions, LLC is your vendor of choice beyond integration of mission critical business systems. Speech-Soft's newly acquired facility is equipped to host your most crucial business applications, servers and systems in an advanced 24 x 7 staffed and monitored business center. Network technicians are here to ensure the continuity of your network using advanced monitoring tools to both ensure your business keeps growing and stays healthy 24 x 7 x 365 days a year.
Disaster Recovery Services:
Corporate strategies should ensure mission critical systems are available and resilient. Let Speech-Soft's NOC (Network Operation Center) provide a Disaster Recovery Solution that your company needs to stay in business regardless of what mother nature throws at you.
Continuity Of Operation Services (COOS):
Speech-Soft's new NOC in Texas is equipped and staffed to ensure mission critical business systems can be ready, secured and available in the event your primary location should encounter a potentially crippling disaster.
Video Telecommunications:
Speech-Soft's video integration offers leading edge solution to accommodate your Video Telecommunication needs. With corporate travel funds diminishing in a transitional economy, let Speech-Soft guide your infrastructure communications needs.
Speech-Soft engineers are capable of developing Video Telecommunications solutions with equipment from leading vendors such as:
Speech-Soft Video integration team will guide your communications strategy by leveraging existing operational efficiencies with cutting edge technologies and solutions.
IP Telephony Support:
Speech-Soft's commitment to service doesn't end once your Voice over IP (VOIP) is deployed. Our engineers are well equipped to assist you in
-
Managing
- Scaling
- Administering
- Integrating
your infrastructure to achieve maximum business leverage by following strict industry standards in the deployment of your communications platform which leverage Video, Web Collaboration, IP Voice, Content sharing and Digital media.
IT Maintenance:
Speech-Soft is prepared to assist small to large corporations in maintaining their investments. With IT staff budget shrinking, operations need a partner that understands resilience and service.
Speech-Soft engineers can craft service contracts to support your ongoing operational maintenance needs, no matter how large or small, from small to medium mesh networks and to large corporate LAN, WAN environments. Let Speech-Soft be your solution provider for the critical task of maintaining operational readiness and resilience within your network. Speech-Soft engineers are certified, experienced and trained to support, troubleshoot, diagnose, guide and repair with vendors for equipment such as
- Blade Servers
- Routers
- Switches
- Large Group PBX
- Video Telecommunication Monitors
- Video Routers
- Video Bridges
- Voice IP Networks & Peripherals
Speech-Soft provides a wide range of IT services for applications development, database development, upgrade from legacy systems and migration. We have exclusive integration capabilities to install any third party software and adaptation to new technology whilst keeping in mind the existing technologies. Customers are assured that they get maximum return of investment on the software. We also provide customized package to the customers while keeping their investment cost in mind and ensure they get the maximum benefit out of it without compromising on the quality of service.
Project Management:
Many organizations do not achieve expected benefits of information technology because they lack necessary project planning management expertise. Poor planning and inexperienced IT implementation frequently result in inappropriate priorities, missed deadlines, low quality project outcomes and unnecessarily high costs. The long-range implications? Lost opportunities, high risk to the organization and low user satisfaction.
In Speech-Soft Solution's project management approach, accountability plays a central role. You are provided with cost estimates and project schedules to ensure a timely and cost-effective implementation of your solution. Your Project Manager keeps the project team focused, maintains the quality of project deliverables by following this methodology and keeps you informed of the status of your project at every step.
For all projects, Speech-Soft Solutions works with you to define the risks for your project and offers an approach to mitigate those risks responsibly. Risk and change management help reduce the impact of problems before they occur as well as ensure that your Project Plan allows flexibility to deal with unforeseen issues that may arise. Risk management helps you create contingency plans to solve your business challenges and protect precious corporate assets.
VUI Design:
Designing and building a solid and efficient VUI is a demanding process that requires a unique set of skills. The Speech-Soft Solution's VUI process starts with a clear definition of business objectives and caller tasks and then focuses on the caller's demographics, human factors, how often they call, what they say and how they accomplish the tasks today. We listen to recordings from your call center, talk to agents and interview callers.
Next, call flows and initial dialog design are created. These are refined through feedback from client operational groups and user focus groups. In the next phase, the interface is built, WOZ and usability testing are is performed on real world callers to uncover and fix any problems with the interaction. Before our applications go live, you can rest assured that your customers are going to hear the best about your company.
We offer Directed Dialog, Mixed Initiative and Natural Language- based approaches to VUI design for applications deployed on most major platforms or speech engines. We offer turnkey interface development and also ad hoc services for individual elements of the VUI life cycle.
Application Development:
Speech-Soft Solutions develops and deploys the speech and CTI applications using the industry's Open Solution, based on VXML, CCXML and Call Center technologies. We use technologies and platforms from our partners and industry leaders such as Cisco, Genesys, IBM, Avaya, Intervoice and Nuance for developing the customized speech and CTI solutions.
CTI Integration:
As robust as the VXML platform is, system implementation requires key integration processes and sequences to deliver computer telephony integration (CTI). VXML platforms are able to integrate with third-party CTI products, such as, Genesys Framework/CTI and Cisco UCCE/ICM and AAA CIM. You can implement and customize many CTI features such as call routing, callback, screen pop, outbound, conference and the like. VXML technologies can easily integrate with CRM platform such as Sizeable, People Soft, MS CRM, SAP and Oracle CRM.
