In today's economy, your organization needs every advantage it can get. Your customers are more demanding and selective than ever before. They want fast, efficient, and accessible information and services, and they want things to be easy to use. Your corporate success depends on the right blend of technology, personalized customer care, and effective cost management.
Speech Soft Solutions, LLC is a global systems integrator, providing automated speech-enabled Interactive Voice Response (IVR) and Computer Telephony Integration (CTI) solutions and services using state of the art technology and the best business partners, to meet the needs of virtually any industry. Our open standards-based, customer-facing, speech-enabled voice and multi-media solutions provide a wide range of services and information access for organization worldwide.
A key differentiate between Speech Soft Solutions and others in the industry is the emphasis placed on planning and design. In the development and launch of speech-enabled IVR and CTI systems, Speech Soft Solutions commits significant resources and time to meticulous design and planning steps. This up front effort reduces waste and lowers costs by reducing the likelihood of implementation surprises and missteps. By strictly adhering to a comprehensive set of Best Practices, Speech-Soft Solutions provides its clients with communications technology systems and services that include: Interactive Voice Response (IVR), enhanced self-service, automated directory assistance, voice-enabled Customer Relationship Management (CRM), CTI and Call Center strategies, alerts and notifications, mobile Internet information access, voice portals, and unified communications.
Speech Soft Solutions helps leverage existing client investments in hardware, software and solutions development and provides a clear migration path to emerging standards, products and enabling technologies required in the future.
History
Established in 2003, and re-branded in 2009 as Speech Soft Solutions, LLC, the Company is a cutting-edge systems integrator of data and voice solutions that develops automated speech-enabled voice, CTI and multi-media solutions, providing information access and services over the telephone or World Wide Web. Speech Soft Solutions utilizes open standards tools and platforms to provide customized solutions that integrate telecommunications, data communications, speech, Web, and Call Center technologies for a variety of organizations of all sizes, in virtually all industries, with specialization in the financial, medical and call center markets. These solutions enable Speech Soft Solution's clients to better serve their customers, by improving access to information and services vital to daily business operations.
Speech Soft Solutions is a privately held company, with offices in the U.S., U.K., and India, and provides system architecture and design, products integration, project management, and professional services and consulting.
From the outset of the Company's founding the fundamental, underlying philosophy was to reduce the time, cost and complexity of developing and deploying voice-enabled systems and services. Speech-Soft Solutions builds customized systems using Voice User Interfaces (VUI), speech recognition, text-to-speech synthesis, and voice authentication technologies that can add voice-based interfaces for various applications, like stock quotes and trading, financial services, flight verification, and similar applications. Speech-Soft Solutions also provides professional services such as consulting, support, and training.
Vision
Our Vision is to be the most highly regarded Speech and CTI integration company in the world, with a driving focus around best-in-class sales and service.
Values
Customers: We value our customers and treat them with respect, providing friendly, courteous, knowledgeable and prompt service at all touch points. We seek and are driven by our customers' feedback.
Integrity: We operate with unyielding integrity, obeying all laws and adhering to a stringent code of business conduct. We will not tolerate unethical business conduct.
Performance:We continually raise our performance to exceed customer and stakeholder expectations. We strive to be the best Speech and CTI services company in the world.
Teamwork: We respect new viewpoints, building trust, enhancing communications, and sharing best practices to deliver world-class products and services.
People: We value our team members and treat them with respect, providing an environment where diverse individuals can develop and are expected to perform to their full potential.
