Speech-Soft Solutions, LLC is a global systems integrator, providing automated speech-enabled Interactive Voice Response (IVR) Solutions, multi-channel strategies for Unified Contact Center, Computer Telephony Integration (CTI) solutions and professional services using state-of- the-art technologies and industry leading quality business partners, to meet the needs of virtually any industry.

Our open standards-based, customer-facing, speech-enabled voice, contact center and multi-channel solutions provide a wide range of services and information access for organizations worldwide.

Our industry expertise in Cisco, Avaya, Nuance, VXML, CCXML, IP/VOIP and CTI technologies will help you keep your customers connected, while your business can focus on growth and increase its competitive advantage.

IVR Solutions
Requiring no human intervention, interactive voice response (IVR) technology allows a phone caller to exchange information with a database. We can plan and execute your campaign quickly, regardless of your application's complexity.

We have a highly experienced team that will analyze your application and your business objectives. The team will use the latest IVR best practice techniques to build a calling program designed uniquely for your organization. Inbound phone calls to your calling answering campaign will be processed according to your unique business rules; you do not have to select a static IVR solution for your campaign.

Let us be your partner in planning and executing your IVR project. We will: Partner with your organization and IT team to work toward and reach your business and technical goals. Administer all aspects of your IVR project from planning and development to testing and implementation of your application. After building an understanding of your organization's unique requirements, we will customize your application to meet them. Maintain and update the IVR hosting, telecom, software and hardware infrastructure

Be your contact for IVR support and provide you with the resources and experts that will help you reach your goals in a timely and budget-minded fashion.

Provide you with 24 x 7 access to support from an expert with extensive knowledge about your specific application.

IP Telephony
A major aspect of Unified Communications, IP telephony uses voice-over-IP (VoIP) to transmit voice communications over a data network.

A private branch exchange (PBX) was a telephone exchange that required every organization or location to have its own private system. As one might imagine, the complexities that accompanied this option, including the inevitability of incompatible installations, led to many user and support difficulties.

IP telephony offers centralized call processing by way of the IP network, ensuring that all locations and users are presented with the same options. By merging voice and data, your options and efficiency are maximized while financial investment and difficulties are kept at a minimum.

Speech-Soft collaborates with the leading provider of IP telephony platforms, Cisco Systems, to provide hundreds of satisfied customers with a dynamic and scalable IP telephony system.

Video, Conferencing, and Collaboration Solutions
Speech-Soft's Conferencing and Collaboration solutions utilize the full capability of unified communications. The merging of audio, web and video conferencing that we provide is an experience that is smooth, advanced and enhanced. Our solutions allow your organization to collaborate more effectively and productively, adding the ability to share a document remotely during an audio conference or meeting face-to-face with a colleague during a video conference.

Speech-Soft Conferencing and Collaboration solutions include on-site solutions and hosted services from Cisco Systems.

Contact Center Solutions
Speech-Soft Contact Center solutions improve customer satisfaction and build competitive advantage by deploying best-in-class IP-based call center applications. A well designed and implemented integrated contact center automates the delivery of contacts, in a variety of forms, to the appropriate resource within your organization. Speech-Soft Contact Center solutions integrate inbound and outbound voice with chat, web collaboration, video and e-mail, enabling agents to support multiple, unique and individualized interactions simultaneously.

Speech-Soft Contact Center solutions enhances productivity and customer satisfaction. Personalized, customer-centric interactions via voice, web, email and video maximize agent productivity and accelerate time-to-resolution. Powerful, self-service features that increase the customer experience while decreasing costs.

Up-sell and cross-sell through advanced collaboration and rich media improve first call resolution with presence-based knowledge

Why Speech-Soft?
We here at Speech-Soft Solutions understand your organization, its needs and its challenges. Let us be your partner in analyzing your business objectives and then implementing the strategy and technology solutions that make the most sense for your organization. We want to provide you with the support that you need to achieve your ideal results.

Speech-Soft partners with Cisco Systems, the industry's leading provider of IP telephony and Unified Communications platforms. As a Cisco Partner we deliver the full suite of Cisco solutions, ensuring proper design, configuration and operational implementation in even the most complex environments.

As an integration leader, Speech-Soft Solutions offers only the best tools that will help with the execution and support of your IP-based unified communications system. Having experience with a wide variety of organizations, Speech-Soft can show you how unified communications will benefit all aspects of your organization. We can then discuss on-site (making use of Cisco's Unified Communications portfolio) and off-site unified communications solutions that will be right for you.

Professional Services
Speech-Soft excels at implementing end-to-end solutions for communications and network systems. With years of experience with installations for a wide range of customers, our know-how and expertise is unparalleled. Every service phase plays an integral part in the successful deployment of a complex solution. Each is strategically designed to build upon the previous phase to provide you with a solution that meets your cur-rent and future goals and requirements.

•   Assessments
•   Planning & Design
•   Implementation
•   Project Management
•   Training
•   Staff Augmentation

Our Methodology
Let us help your organization reach its goals with the following five phases:
Assess: After analyzing your infrastructure elements (e.g., operating systems, network, servers, security), we will determine and suggest solutions that will sync your IT processes and your organization.
Design: We architect your future IT enterprise from strategy, requirements, and ROI/TCO, to technical implementation, project logistics, and staff support readiness.
Implement: With processes that we have proven successful, we will test and deploy your enterprise on budget, on time and with minimal risk.
Manage: We will use both your existing staff and the portfolio of services that we offer to establish and execute the right management, support and training solution for your organization.
Growth: Let us grow with you. Our relationship does not end when your project has been executed. Your organization will continue to change, and we want to continue to be your IT advisor. We will help you begin planning your future IT operation initiatives.

Please contact us if you have questions or if you would like additional information.